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Kliendirahulolu ja kliendisõbralikkust mõjutavad tegurid ostu vormistamisel NEL.ee e-poe näitel - title
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Kliendirahulolu ja kliendisõbralikkust mõjutavad tegurid ostu vormistamisel NEL.ee e-poe näitel. Measuring customer satisfaction and factors affecting userfriendly index when purchasing (based on the example of online shop NEL.ee). Удовлетворенность потребителей и факторы, которые влияют на показатель дружелюбности к пользователю при оформлении покупки на примере интернет-магазина NET.ee
Bauer, Tatjana
15.12.2016
diploma theses
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