title
Kliendirahulolu komponendid kliendilojaalsuse kasvatamisel AS Talot näitel
Measuring customer loyalty through customer satisfaction components based on AS Talot
author
Pops, Kairi
keywords
kliendirahulolu
kliendilojaalsus
SERVQUAL
Acid-test
betoon
Eesti betooniturg
AS Talot
magistritööd
customer loyalty
customer satisfaction
SERVQUAL
Acid-test
concrete
master's theses
supervisor
Parts, Oliver
defence date
05.06.2017
language
est
rights
Lõputöö kättesaadav TTÜ arvutivõrgus
Accessible in TTÜ network
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration