title
Elektrooniline kliendisuhete haldamise funktsioonid Internetipangas ja selle mõju kliendi rahulolule
Electronic Customer Relationship Management Features in Online Banking and its impact on Customer Satisfaction.
author
Nyampong, Barbarah Akosuah
keywords
kliendisuhete juhtimine
e-pangandus
e-kaubandus
kliendirahulolu
magistritööd
Customer Relationship Management (CRM)
e-CRM
e-CRM features
customer satisfaction
online banking
information technology
e-commerce
electronic banking
master's theses
supervisor
Kaljund, Kristel
defence date
06.06.2017
language
eng
rights
Lõputöö kättesaadav TTÜ arvutivõrgus
Accessible in TTÜ network
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration