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title
IT-teenuse halduse parendamine TEHIKus
Improving IT Service Operations in TEHIK
author
Neivelt, Hendrik
Puskar, Elin
keywords
infotehnoloogia
teenused
haldus
magistritööd
problem management
service operations
service quality
master's theses
supervisor
Leibur, Guido
defence date
28.05.2024
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Infotehnoloogia teaduskond
School of Information Technologies
department / college
Tarkvarateaduse instituut
Department of Software Science
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