title
Organisatsiooni klientide rahulolu ja lojaalsus Inbank AS-i autode finantseerimise partnerite näitel
Satisfaction and loyalty of organisations customers based on the example of car finance partners of Inbank AS
author
Tava, Martin
keywords
lojaalsus
bakalaureusetööd
kliendirahulolu
soovitusindeks
organisatsioonid
pangandus
loyalty
bachelor's theses
customer satisfaction
Net Promoter Score
organization
Likert scale
banking
supervisor
Hartšenko, Jelena
study program
Ärindus
Business
defence date
28.05.2024
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
majandusteaduskond
School of Business and Governance
department / college
ärikorralduse instituut
Department of Business Administration