title
Kliendirahulolu mõõtmine Antalis AS Pakendisektori näitel
Measuring customer satisfaction using the example of Antalis AS Packaging Sector
author
Kikkas, Anna-Kaia
keywords
kliendirahulolu
Antalis AS Pakendisektor
SERVQUAL
soovitusindeks
magistritööd
customer satisfaction
Antalis AS Packaging Sector
SERVQUAL
NPS
master's theses
supervisor
Parts, Oliver
defence date
05.06.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration