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Teenuse väärtuste mõju klientide rahulolule ja lojaalsusele endiste Elisa klientide näitel - title
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Teenuse väärtuste mõju klientide rahulolule ja lojaalsusele endiste Elisa klientide näitel. The Impact of Service Value on Customer Satisfaction and Loyalty (based on the Example of Former Elisa Customers)
Toomsalu, Heleri
14.12.2016
diploma theses
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