title
Klienditeeninduse kvaliteedi hindamine TexTeam OÜ näitel.Quality assessment of the customer service on TexTeam OÜ
author
Prokofieva, Elena
keywords
SERVQUAL
klienditeeninduse kvaliteet
soovitusindeksi meetod (NPS)
klientide rahuolu
diplomitööd
Net Promoter Score (NPS)
SERVQUAL
quality of service
service quality
diploma theses
supervisor
Krumm, Kristo
defence date
06.06.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration