title
Kominsur kindlustusmaakleri kliendirahulolu mõõtmine
Customer Satisfaction Measurement in Kominsur Insurance Broker
author
Olenitšev, Aleksei
keywords
kliendirahulolu
kliendirahulolu mõõtmine
SERVPERF mudel
teenuse kvaliteedi mudelid
bakalaureusetööd
customer satisfaction
measuring customer satisfaction
SERVPERF model
service quality models
bachelor's theses
supervisor
Arvola, René
defence date
22.01.2015
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Economics and Business Administration
department / college
Ärikorralduse instituut
Department of Business Administration
subunit
Turunduse õppetool
Chair of Marketing