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title
Kliendirahulolu hindamine Academic Hosteli näitel
Evaluating Customer Satisfaction at Academic Hostel
author
Danilova, Lidia
keywords
kliendirahulolu
kliendirahulolu mõõtmine
majutusettevõtted
SERVQUAL
olulisuse-rahulolu analüüs (IPA),
customer satisfaction
evaluating customer satisfaction
accommodation
supervisor
Arvola, René
defence date
17.06.2014
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
Tallinn School of Economics and Business Administration
department / college
Ärikorralduse instituut
Department of Business Administration
subunit
Turunduse õppetool
Chair of Marketing
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