title
Võimalused CRM mudeli rakendamiseks raamatupidamisettevõtte kliendihaldusprotsessides
Options for Implementing a CRM Model in the Customer Management Processes of an Accounting Company
author
Ulm, Kristi
keywords
kliendisuhted
finantsarvestus
raamatupidamine
magistritööd
customer relationship management
CRM
accounting informations system
AIS
accounting services
accounting-specific CRM
master's theses
supervisor
Piho, Gunnar
defence date
20.01.2016
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Infotehnoloogia teaduskond
Faculty of Information Technology
department / college
Informaatikainstituut
Department of Informatics
subunit
Infosüsteemide õppetool
Chair of Information Systems