title
Vestlusrobotite kasutamine klienditeeninduses, et suurendada tõhusust India finantstehnoloogiatööstuses
Use of chatbot in customer service to improve efficiency in Indian fintech industry
author
Kasar, Swapnil Ashok
keywords
virtual assistant
chatbot
customer servicing
efficiency maximization
automation
customer experience
natural language processing
machine learning
master's theses
magistritööd
robotid
klienditeenindus
supervisor
Koppel, Tarmo
defence date
15.01.2024
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration