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title
V Spa teenuse kvaliteedi mõõtmine
Measuring service quality in the company V Spa
author
Lang, Hendrik
keywords
teenuse kvaliteet
tarbija rahulolu
V Spa
GAP mudel
SERVQUAL
magistritööd
service quality
customer satisfaction
V Spa
GAP model
SERVQUAL
master's theses
supervisor
Salm, Eliis
defence date
16.01.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration
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