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title
Klienditeeninduse kvaliteedi hindamine Eesti panganduses
An assessment of the quality of customer service in the Estonian banking
author
Nemvalts, Kristjan
keywords
kliendirahulolu
kliendirahulolu mõõtmine
pankad
SERVQUAL
NPS
IPA
bakalaureusetööd
customer satisfaction
measuring customer satisfaction
banks
SERVQUAL
NPS
IPA
bachelor's theses
supervisor
Ahmet, Ilzija
defence date
12.06.2015
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
Tallinn School of Economics and Business Administration
department / college
Rahanduse ja majandusteooria instituut
Department of Finance and Economics
subunit
Rahanduse ja panganduse õppetool
Chair of Finance and Banking
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