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title
Babor SPA kliendirahulolu mõõtmine
Measuring customer satisfaction based on Babor SPA
author
Bõkova, Ksenia
keywords
teenuste kvaliteet
kliendirahulolu
kliendirahulolu mõõtmine
SERVQUAL mudel
service quality
customer
satisfaction
measuring customer satisfaction
SURVQUAL model
supervisor
Arvola, René
defence date
17.06.2014
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
Tallinn School of Economics and Business Administration
department / college
Ärikorralduse instituut
Department of Business Administration
subunit
Turunduse õppetool
Chair of Marketing
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