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title
Kliendirahulolu mõõtmine logistikafirma OÜ Water Fox näitel
Measuring customer satisfaction on the example of logistics company OÜ Water Fox
author
Tsarjova, Sofija
keywords
kliendirahulolu
ekspedeerimisfirmad
diplomitööd
diploma theses
Water Fox OÜ
customer satisfaction
logistics company
SERVQUAL
NPS
Water Fox OÜ
supervisor
Kiisler, Ain
defence date
07.06.2023
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Eesti Mereakadeemia
Estonian Maritime Academy
subunit
Merehariduskeskus
Centre of Maritime Education and Training
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