title
Klientide rahuolu mõõtmine Glohair juuksurisalongis: SERVQUAL mudeli põhjal
Measuring customer satisfaction in Glohair: An application of the SERVQUAL model
author
Sipiläinen, Janna Sofia
keywords
Customer Satisfaction
SERVQUAL
Service Quality
kliendirahulolu
juuksurisalongid
bakalaureusetööd
bachelor's theses
supervisor
Ustav, Sirje
defence date
07.06.2022
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration