title
IT teenuste halduse parendamine ja teenuste kataloogi loomine Tallinna Linnakantseleis
Improving IT Service Management and Implementing IT Service Catalogue in Tallinn City Office
author
Väli, Gert
keywords
IT teenuste haldus
teenuste kataloog
teenustaseme haldus
service catalogue
service level management
IT service management
magistritööd
master's theses
supervisor
Hiie, Indrek
defence date
07.06.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Infotehnoloogia teaduskond
School of Information Technologies
department / college
Tarkvarateaduse instituut
Department of Software Science