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Edukas teenuse heastamine ja selle mõju brändilojaalsusele paketireisi näitel - title
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Edukas teenuse heastamine ja selle mõju brändilojaalsusele paketireisi näitel. Successful service recovery and its impact on brand loyalty: the example of a package holiday
Pärje, Nele
11.06.2014
master's theses
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