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NPS ja kliendirahulolu seosed AS SEB Pank Kontaktikeskuse ärikliendi näitel - title
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NPS ja kliendirahulolu seosed AS SEB Pank Kontaktikeskuse ärikliendi näitel. Correlations between NPS and Customer Satisfaction (based on the Example of AS SEB Bank Contact Centre Business Customer)
Grüning, Gaili
06.06.2018
diploma theses
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