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title
EQUASS standardi rakendamine sotsiaalteenuseid pakkuvates asutustes Eestis
Implementation of EQUASS standard by social service providers in Estonia
author
Merirand, Merike
keywords
EQUASS
EFQM
teenuse kvaliteet
terviklik kvaliteedijuhtimine
magistritööd
EQUASS
EFQM
service quality
total quality management
master's theses
supervisor
Mäekivi, Rauno
Aavik, Gerli
defence date
22.01.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ragnar Nurkse innovatsiooni ja valitsemise instituut
Ragnar Nurkse School of Innovation and Governance
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