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title
Teenuse kvaliteedi mõõtmine Mektory keskuse näitel
Measuring service quality in the Mektory centre
author
Kalm, Kelly
keywords
teenuse kvaliteet
teenuse kvaliteedi mõõtmine
Mektory
SERVQUAL
NPS
magistritööd
service quality
measuring service quality
master's theses
supervisor
Parts, Oliver
defence date
05.06.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration
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