title
Klienditeeninduse parendamine konteinertransporti korraldava ettevõtte APL Estonia näitel
Improving customer service quality in container shipping industry on an example of APL Estonia
author
Minjo, Imre
keywords
klienditeenindus
kliendiootused
kliendirahulolu
kliendirahulolu mõõtmine
SERVQUAL
merendus
teenuse kvaliteet
magistritööd
customer service
customers’ expectations
customer satisfaction
customer satisfaction measurement
SERVQUAL
container shipping industry
service quality
master's theses
supervisor
Niine, Tarvo
defence date
23.01.2018
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration