title
Klienditeeninduse protsessi parendamine restoranide tulemuslikkuse tõstmiseks läbi strateegilise personalijuhtimise
Customer service process redesign through strategic personnel management to improve restaurants' performance
author
Reimaa, Katarina
keywords
BPM
protsesside juhtimine
restorani teenindusjuhtimine
strateegiline personalijuhtimine
magistritööd
master's theses
supervisor
Wahl, Mike Franz
defence date
17.08.2020
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
School of Business and Governance
department / college
Ärikorralduse instituut
Department of Business Administration