title
IT teenindussoovide portaali kasutamine IT Service Management rakenduste baasil Tartu Ülikooli Narva Kolledži näitel
The Use of the IT Self-service Portal based on the IT Service Management Applications as in the Case of Narva College of the University of Tartu
author
Kodotšigov, Pavel
keywords
infotehnoloogia teenuste haldus
IT teenindussoovide portaal
teenuste käitlus
TCO
OTRS
magistritööd
Service Operation
IT Self-service Portal
master's theses
Information Technology Service Management
supervisor
Hiie, Indrek
defence date
06.06.2019
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Infotehnoloogia teaduskond
School of Information Technologies
department / college
Tarkvarateaduse instituut
Department of Software Science