title
Kodanike rahulolu Eesti elektroonilise ID kasutajatoega
Citizen’s Customer Satisfaction with the Estonian Electronic ID User Support
author
Muldme, Anne
keywords
hea valitsemine
hea valitsemise mudel
klienditugi
kasutajatugi
kliendirahulolu
kodanik
Eesti elektrooniline ID
e-valitsus
e-valitsemine
e-teenused
e-valmidus
e-kodanik
haridus
magistritööd
good governance
customer support
customer satisfaction
citizen
Estonian electronic ID
e-government
e-governance
e-services
e-readiness
online citizen
education
master's theses
supervisor
Draheim, Dirk
defence date
07.06.2017
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Infotehnoloogia teaduskond
School of Information Technologies
department / college
Tarkvarateaduse instituut
Department of Software Science