title
Analüütilise hierarhia protsessil põhinev raamistik: teadmistepõhiste klienditeenindusülesannete delegeerimine inimeste ja tehisintellekti vahel
An analytic hierarchy process-based framework: delegating knowledge-intensive customer care tasks between humans and artificial intelligence
author
Ērglis, Emīls Ludvigs
keywords
magistritööd
klienditeenindus
master's theses
tehisintellekt
AI agent
Analytic Hierarchy Process (AHP)
human-AI task delegation
artificial intelligence (AI)
customer care
supervisor
Litvinenko, Anna
study program
Rahvusvaheline äri digiajastul
International Business in the Digital Era
defence date
26.05.2026
language
eng
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
majandusteaduskond
School of Business and Governance
department / college
ärikorralduse instituut
Department of Business Administration