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title
Ettevõtte Hotel LErmitage OÜ restorani LErmitage teeninduskvaliteedi parandamine
Improving the Service Quality at Restaurant LErmitage of the Hotel LErmitage
author
Kornilov, Kirill
keywords
toitlustusettevõtted
restoranid
klienditeenindus
protsessijuhtimine
standardimine
personalikoolitus
diplomitööd
catering enterprises
restaurants
customer service
process management
standardization
staff training
diploma theses
supervisor
Kärblane, Eeve
defence date
19.01.2018
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Eesti Mereakadeemia
Estonian Maritime Academy
subunit
Meremajanduse keskus
Centre for Blue Economy
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