title
Logistika kui teenuse kvaliteet ja kliendi rahulolu parandamine Stora Enso konteinerlogistika teenusekeskuste näitel
Logistics Service Quality and Improving Customer Satisfaction on the Example of Stora Enso Container Logistics Service Centers
author
Kolling, Rasmus
keywords
customer service
customer satisfaction
customer’s expectations
SERVQUAL
shared service centers
master's theses
logistics
supervisor
Niine, Tarvo
defence date
08.06.2016
language
eng
rights
Lõputöö kättesaadav TTÜ arvutivõrgus
Accessible from the TUT network only
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Majandusteaduskond
Tallinn School of Economics and Business Administration
department / college
Ärikorralduse instituut
Department of Business Administration
subunit
Ettevõtluse õppetool
Chair of Entrepreneurship