title
Logistikaettevõtte Delamode Estonia OÜ klienditeeninduse uuring
Customer service survey of logistics company Delamode Estonia OÜ
author
Bahmatsova, Anna
keywords
klienditeenindus
ekspedeerimisfirmad
diplomitööd
diploma theses
customer service
Delamode Estonia OÜ
SERVQUAL method
NPS method
logistics company
supervisor
Kiisler, Ain
defence date
08.06.2022
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Eesti Mereakadeemia
Estonian Maritime Academy
subunit
Merenduskeskus
Centre for Maritime Studies