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title
Eri vanusegruppide ootused ja kogemused vestlusrobotite kasutamisel klienditeeninduses
Expectations and experiences of different age groups regarding chatbot use in customer service
author
Karu, Helena
keywords
magistritööd
tehisintellekt
vestlusrobot
vanus
klienditeenindus
UTAUT2
masters theses
artificial intelligence
chatbot
age
customer service
supervisor
Perens, Algis
study program
Juhtimine ja turundus
Management and Marketing
defence date
26.05.2026
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
majandusteaduskond
School of Business and Governance
department / college
ärikorralduse instituut
Department of Business Administration
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