title
Riikliku eriolukorra ajal Coop Kaubaait kaupluse teenuste muudatustest tuleneva kliendirahulolu ja ostukäitumise uuring
Survey of customer satisfaction and purchasing behavior due to changes in Coop Kaubaait store services during the national emergency situation
author
Alliku, Dairi
keywords
COVID-19
pandeemia
klienditeenindus
teenindus
rahulolu
riiklik eriolukord
pandemic
customer service
services marketing
national emergency situation
diplomitööd
diploma theses
supervisor
Tõru, Olev
defence date
18.01.2021
language
est
institution
Tallinna Tehnikaülikool
Tallinn University of Technology
faculty
Eesti Mereakadeemia
Estonian Maritime Academy
subunit
Meremajanduse keskus
Centre for Blue Economy